SERVICE THAT SPEAKS FOR ITSELF...
From: Southwest Research Institute (SWRI)
"Are you looking for a freight forwarding company to handle your import and export shipping needs? Then, I would HIGHLY recommend ARGENTS! This company has made my shipments, or delivered, with no headaches. No shipment is too small or big for them to handle. They have shipped for me all over the world and have made my learning process a pleasure. They are always very responsive to all of my requests, very professional and never make me wonder what is happening with my shipments. But most of all, they make our relationship feel more personal. I would not trade Argents for any other freight forwarder out there. They are part of my team."
From: ETS Lindgren Inc.
After shopping diligently for an A+ freight forwarder, I stumbled across the Argents Express Group. They have proven to not only import and export our products on time, but do it at a competitive rate.
The Argent’s greatest asset is their employees. Adjectives that describe them are dedicated, driven, meticulous, tenacious and vigilant. My contacts at Argents are dedicated to excellence in all they do. They are driven to provide world class service. They are meticulous in every detail of their work and every document they handle and process. They are tenacious in negotiating the most competitive spot rates and superior service. They constantly are looking ahead, anticipating and preventing problems before they manifest themselves. Setting aside my main point of contact’s charismatic personality and non-stop work ethic, this is not a description of one person at Argents. It is a description of every member of the team with which I deal.
Many thanks to Adam Sneed and his team. Y’all make my chaos manageable.
- Hilda Treviño-Chenevert (Import & Export Compliance Planner)
From: Inashco North America, Inc.
"To Whom It May Concern:
It is my pleasure to recommend the domestic and international logistics and freight forwarding services of Argents Express Group. As a US startup of a Netherlands-based parent company, Inashco North America, Inc. has relied on Argents for a broad spectrum of services, including the international shipment of millions of dollars of equipment from Europe; transport from the port to project sites; and arranging of cranes for installation. In addition, Argents has arranged for the shipment of millions of tons of our product, generated every day in the US, to Europe for upgrading. As pioneers in a new industry niche, Argents has stood shoulder-to-shoulder with Inashco as we have navigated changing international transport and environmental regulations to assure 100% compliance. At Inashco, we trust our business to Dagny Dogger and Argents Express."
- John E. Joyner (President)
From: Martin Patrick Evan Ltd.
"Argents Express Group is 'Top of the Heap' when it comes to Global Logistics. MPE can always count on Argents and our fearless rep Janee Ruffin to get our product where it needs to be and when it needs to be there. Even when the request seems like it can't be done, they always come through! Thank you Janee & Argents Express!"
- Richard Temples
From: Patterson Medical
"It is my pleasure to recommend the international/domestic freight forwarding and logistics services of Argents Express Group to you. During the past fifteen years, our operations have worked directly with several members of the Argents team on numerous transportation projects. The company offers top-notch quality, service and rates. Across the board, we are always pleased with their work. Please consider Argents Express Group for all your transportation needs. Thank you and best regards,"
- Cecilia Martinez (International Sales Manager)
"As a global company we work with a variety of different carriers from around the world. When looking for a good carrier you want one that is well connected in all of your target markets, one that is knowledgeable, and one that genuinely is interested in helping you further your business. I have found all of those things with Argents. My contacts keep me updated on my shipments at all times. They take the extra time to try and understand what our goal is with each of those shipments so they can provide the best service possible. It’s never a hassle to communicate with them. It’s not connecting with a recording at a 1-800 number, it’s getting instant friendly help to what matters to our business. I think more freight companies should conduct business as they do."
- Barbara Saboe
From: Saint-Gobain Sekurit USA
"In September, one of our sister plants in Germany had a robot down and needed spare parts that we had in our USA facility to get the robot up and running again at their facility. The plant needed the parts within 24 hours or we would possibly shut down a customer.
We called DHL to have the product shipped "Over Night" at least that is what we paid for. I came to work the next day at 3 a.m. to follow up with DHL to determine the status of the order.
I was told by the one representative that DHL had on duty in Seattle at that time that the package was headed by ground to Chicago and it would take 3 days to get to Germany, and if I had a problem with that then someone would be in at 7 a.m. and that they could not help me any further than that at 3 a.m. In addition, I was told that once the package is headed to a destination that intercepting that product and getting it shipped by any other means would be next to impossible.
I then called Argents at the request of the shipping supervisor here at Shelby and he stated that "Argents could help us".
Argents' representatives began helping me with this situation immediately. Your representative recommended that the package be intercepted by Argents in Chicago upon its arrival and from that point your company would make sure that the package arrived in Germany within the original 24 hour period.
We went with the idea that your company presented and the package arrived in Germany well within the time frame to have the robot repaired and ensuring that our customer requirements were met.
Argents representatives also gave us updates throughout the day as to the status of the package in flight, through customs and final delivery. The Argents representatives were professional, courteous, and most importantly dependable.
Argents truly did help us out of a major bind and our preferred carrier from this point forward is Argents. At every opportunity I tell colleagues to call Argents when they need anything delivered dependably.
Thanks to you and your company for fast, reliable service that we can truly count on."
- Walter J. Hill (Director of Operations, Saint-Gobain Sekurit USA)
From: FANUC America Corporation
"It is my pleasure to recommend the international and domestic freight forwarding services of Argents Express Group to you. During the past twenty-two years, our operation has worked directly with several members of the Argents team on numerous transportation projects. The company offers top-notch quality, service and rates. Across the board, we are always very pleased with their work. Argents Express Group goes the extra step to make sure all the details are handled with our very time sensitive business. Please consider Argents Express Group for all your transportation needs."
- Doug Lund (Manager, Warehouse & Distribution)